Refund policy

Return & Refund

Last Update on September, 2025

Return & exchange conditions Items

• returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

• Upon delivery of the Goods

you will promptly examine them. If any of the goods ordered have been damaged in transit or have been incorrectly shipped or are defective through faulty material or factory workmanship. You must notify us by writing to us through email at service@kevwake.com within 30 days from the date of delivery of the relevant goods.

Note: Please contact us within 30 days of delivery if the item arrives damaged, defective, or incorrect so we can assist.

• 2-Year Warranty

We provide customers with 2-year warranty, please contact us: service@kevwake.com, if you encounter quality problems during the warranty period

• General Return Process

Initiate a return:
Please email us at service@kevwake.com with photos and/or videos of the items and let us know your order number.
Our customer service staff will determine the eligibility of your return request within 3 business days.

Ship the item back:
If your return is accepted, we’ll send you the return address and instructions on how and where to send your package.

Please Note: Items returned without authorization will not be accepted. We recommend that you send your return/exchange in a shipping method providing tracking information as well as a signature because we will not be responsible for lost return/exchange.

Return Charge

• If the return is due to our problems (such as incorrect products, or quality problems with products), we will provide a full refund for you;

 

• The buyer should pay the freight if the return is due to the buyer’s problem (such as: don’t like/ unwanting the item, or ordering the wrong product/size).

 

• Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

• Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Order Cancellations
We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund the full amount of your money. Orders can't be canceled once the parcel is shipped out.

Refunds

• Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

• If you paid by credit or debit card, we’d process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-7 business days to credit back to your original form of payment.

 

• If you paid using PayPal, we’d process a refund to your PayPal account or your account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.

Please Note:
The pictures of color-difference products may be different from the actual color under the influence of light, color temperature, and display parameters. Please take the real object as the standard. Thanks for your comprehension.

Thank You For Understanding

The actual object may differ from the pictures displayed on the website due to  the actual color under the influence of light, color temperature, camera angle, etc. Please refer to the actual product, thank you so much for your understanding. Please contact us if you have any problem: service@kevwake.com

Contact Information

EMAIL: service@kevwake.com